Technical support is available during undergraduate final exams
Information Technology Services is available to provide technical support during undergraduate exam periods. A Technical Support Analyst (TSA) can assist faculty members and students to make sure exams run smoothly through Google Meet.
To request technical support, please complete and submit the request form at least 10 business days before your scheduled exam. Requests received with less than 10 business days’ notice will be fulfilled only if a TSA is available.
Here are some tips for a successful exam:
Before the exam:
- If using Respondus Lockdown Browser or Respondus Monitor, it is strongly recommended to create and deploy a mock test before the exam to test settings and ensure students can use the examination tool.
- If using Proctortrack, ensure students have participated in and successfully completed the onboarding process.
- Create a Google Meet event as a backup exam portal for students who encounter difficulties using Respondus Lockdown Browser, Respondus Monitor or Proctortrack.
- Advise students to ensure their laptop works and is charged. For more student tips, see the page on the IT Services website.
During the exam:
- Instruct students to limit the number of devices connected to the network, preferably to just the device they are using to complete their exam.
- Instruct students to use their Ethernet cables and turn off wireless or vice-versa (both should not be on at the same time).
Faculty members with questions regarding exam support should contact servicedesk@dc-ot.ca; students should contact softwaresupport@ontariotechu.ca.
