Technical support is available during undergraduate exams
Information Technology Services is available to provide technical support during undergraduate exam periods. Technical Support Analysts can provide assistance to faculty members and students to make sure exams run smoothly through Google Meet.
To request technical support, please complete and submit the request form 10 business days prior to your scheduled exam.
Here are some tips for a successful exam:
Before the exam:
- If using Respondus Lockdown Browser or Respondus Monitor, create and deploy a mock test prior to the exam to test settings and ensure students are able to use the examination tool.
- If using ProctorTrack, ensure students have participated in and successfully completed the onboarding process.
- Create a Google Meet event as a backup exam portal for students who have difficulties using Respondus Lockdown Browser, Respondus Monitor or Proctortrack.
- Advise students to ensure their laptop works and is charged. For more student tips, see the page on the IT Services website.
During the exam:
- Instruct students to limit the number of devices connected to the network, preferably to just the device they are using to complete their exam.
- Instruct students to use their Ethernet cables and turn off wireless or vice-versa (both should not be on at the same time).
- Faculty members with questions regarding exam support should contact servicedesk@dc-ot.ca; students should contact softwaresupport@ontariotechu.ca.
