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Banner service outage – February 12 to 15

As part of the university’s commitment to maintaining optimal information technology (IT) systems and operations, a Banner service outage will occur Friday, February 12 at 5 p.m. through Monday, February 15 at 6 a.m.  Should an extended outage be required, Monday will be used as a contingency day and systems will be brought back online on Tuesday, February 16 at 6 a.m.

The outage will accommodate system upgrade and maintenance changes to Banner, the core administrative information system shared by Â鶹´«Ã½ University and its campus partner, Durham College.

Systems unavailable during the outage:

  • Banner and any system that uses Banner to authenticate, including:
    • Orbis Portal: Co-Curricular, Hired Career, Student Experience
  • Banner events (course add/drop/registration, password change) posted on MyCampus and Canvas
  • Any service that sends data to Banner or needs data from Banner, including:
    • Cashiering – Registrar’s office, Campus Library, Campus Health Centre and Dental Clinic.
    • Evisions – FormFusion and Intellecheck.
    • (will be handled by paper forms)
    • FAST and all Apex applications.
    • Ontario University Application Centre.
    • The self-service ticketing systems for the Registrar’s office, and for the IT Service Desk.
    • Web reports.
  • All MyCampus self-service applications, including:
    • adding/dropping classes
    • advisor services
    • applicant portal
    • application to graduate
    • course book lists
    • fee statements
    • financial aid profile
    • grades
    • password changes
    • payroll-related functions
    • preview available courses
    • student account/fee info and credit card payments
    • student exam schedule
    • student/faculty schedule
    • web time entry
    • web transcripts

Services that WILL be available with little or no impact during the outage: 

  • Canvas
  • EPI Suite (ID card database)
  • MyCampus (excluding administrative self-service applications listed previously)
  • MyCampus link to Blackboard
  • network password management and reset utility
  • student email accounts
  • targeted messages and announcements
  • wireless network access
  • wireless network (CAMPUS-AIR)

Available systems where data will not be updated from the administrative system during the outage:

  • Campus Library
  • Cherwell
  • Clockwork (new students who have never used the system will not be able to access it)
  • Cognos reporting systems (Operational Data Store and Custom Student Framework)
  • EnCampus (Infosilem)
  • Fusion (athletics and recreation)
  • Raiser’s Edge

For more information, contact the IT Service Desk at ext. 3333.