IT Service Desk support during the holiday closure
The temporary Information Technology (IT) Service Desk in the North Oshawa Campus Library will close over the holiday period.
Update your password
To avoid login password issues during the holiday closure, please update your password before the break.
If you haven’t changed your network password in the last three months, please take a minute to do so now by simultaneously holding down the Control, Alt and Delete buttons on your keyboard and selecting Change a password. As you’re most likely working virtually, make sure you are connected to the network via VPN before initiating the password change. You can also make this change if you happen to be on campus and connected to the network.
If you expect to log into institutional systems during the holiday break, you will need to change your password on or before Friday, December 18. Manual password resets will not be available between Thursday, December 24 and Sunday, January 3.
Emergency IT issues
For any emergency IT issues related to the core systems listed below, contact the IT Service Desk by email or by phone message service at 905.721.3333, option 1:
- Banner
- Canvas
- Exchange email (ontariotechu.ca Outlook and webmail) or smartphone service
- Internet access
- meal plan
- MyCampus
- networking services (includes VPN, authentication, DHCP, DNS, etc.)
- student cloud email applications – ontariotechu.net
Dates and hours
The temporary IT Service Desk at the North Oshawa Campus Library will be open during regular operational hours (7:30 a.m. to 9:30 p.m.) on Wednesday, December 23.
The Service Desk will close for statutory holidays (and the email inbox will not be checked) on:
- Friday, December 25
- Saturday, December 26
- Friday, January 1
The IT Service Desk email inbox will be checked daily for any emergency-related issues only on:
- Thursday, December 24
- Sunday, December 27 through Thursday, December 31
- Saturday, January 2 through Sunday, January 3.
Regular operational hours resume on Monday, January 4.
For more information, contact the IT Service Desk at 905.721.3333, option 1.
