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Banner service outage – November 8 to 13

As part of the university’s commitment to maintaining optimal IT systems and operations, an extended Banner service outage will occur Thursday, November 8 at 5 p.m. through Tuesday, November 13 at 6 a.m.

The outage is required to accommodate system upgrade and maintenance changes to Banner, the core administrative information system shared by the university and its campus partner, Durham College.

Note: This upgrade will have a significant impact to the Banner user interface. We strongly encourage Banner users to prepare for the upgrade in advance by visiting the .

After the upgrade, you must use the correct URL to access Banner (). This URL also works with the current version of Banner. Please update your bookmarks or shortcuts as soon as possible.

Systems unavailable during the outage:

  • Banner and any system that uses Banner to authenticate, including:
    • Orbis Portal: Co-Curricular, Hired Career, Student Experience
    • Banner events (course add/drop/registration, password change) posted on MyCampus and Blackboard.
  • Any service that sends data to Banner or needs data from Banner, including:
    • Cashiering – Registrar’s office, Campus Library, Campus Health Centre and Dental Clinic.
    • Evisions – FormFusion and Intellecheck.
    • FAST and all Apex applications.
    • Ontario University Application Centre.
    • The self-service ticketing systems for the Registrar’s office, and for the IT Service Desk.
    • Web reports
  • All MyCampus self-service applications, including:
    • Web Time Entry
    • Payroll-related functions
    • Adding/dropping classes
    • Advisor services
    • Applicant portal
    • Application to graduate
    • Course book lists
    • Fee statements
    • Financial Aid profile
    • Grades
    • Password changes
    • Preview available courses
    • Student account/fee info and credit card payments
    • Student/faculty schedule
    • Student exam schedule
    • Web transcripts

Services that WILL be available with little or no impact during the outage: 

  • MyCampus (excluding administrative self-service applications listed previously)
  • Blackboard
  • MyCampus link to Blackboard
  • Wireless network (CAMPUS-AIR)
  • Epi Suite (ID card database)
  • Student email accounts
  • Targeted messages and announcements
  • Wireless network access

Available systems where data will not be updated from the administrative system during the outage:

  • Fusion (Athletics and Recreation)
  • Clockwork (new students who have never used the system will not be able to access the system)
  • Cognos reporting systems (Operational Data Store and Custom Student Framework)
  • EnCampus (Infosilem)
  • Cherwell
  • Campus Library
  • Raiser’s Edge

For more information, contact the IT Service Desk at ext. 3333.